General conditions

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

- If the cancellation occurs more than 6 weeks before the check-in date, you will be penalized with 0% of the rent amount.

- If the cancellation occurs between 4 weeks and 6 weeks before the check-in date, you will be penalized with 30% of the rent amount.

- If the cancellation occurs between 3 weeks and 4 weeks before the check-in date, you will be penalized with 40% of the rent amount.

- If the cancellation occurs between 14 days and 3 weeks before the check-in date, you will be penalized with 60% of the rent amount.

- If the cancellation occurs less than 14 days before the check-in date, you will be penalized with 100% of the rent amount.

In the event of a NO SHOW, the guest will be penalized with 100% of the rental amount.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.